The availability of the customer and technical support that a website hosting company provides can tell you a lot for the services that they offer as well. When you can use only emails and tickets, you have almost certainly come across some reseller and not the website hosting provider. When this is the case, you will probably have to wait for several days so as to have an issue resolved as the reseller may not be checking their communication regularly or they may have to consult with the true website hosting company for extra assistance. If the provider can provide different means of communication with fast response time available anytime, they are most likely the top provider, not a reseller. Which means that you'll reap the benefits of prompt assistance and excellent support since they'll have direct access to the servers where your account will be created. No matter what the problem - technical or sales, it is generally much better to be able to contact your website hosting company right away using your preferred method of communication.
24/7 Customer Support in Website Hosting
We acknowledge the significance of getting assistance right away, so our website hosting services feature 24/7 support as well as various means of communication. In case you do not have an account yet, you can give us a call or use our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up buying a service which you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs more analysis. In contrast to the vast majority of providers out there, we reply to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.