A live chat is among the methods of communication provided by some website hosting companies as part of their support service. Depending on the provider, the chat is used for pre-sales, billing and/or tech support. This method of contact is faster as compared to a support ticket and it will make it much less likely to misunderstand or misspell a word in comparison to a call with a representative. In addition, when the issue that you have needs some time to be reviewed and resolved, you can do something different in the meantime instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat support service free of charge provided that you have world wide web accessibility even if your website hosting supplier is situated in a different country and they do not have a local phone number that you can call.

Live Chat Support in Website Hosting

We supply a live chat assistance service for all Linux website hosting packages that we offer and we are able to assist you with almost everything live. If you do not have an account with us yet, we will be able to give you more details about the packages so as to help you to select the most suitable plan. In case you are an existing client, we're able to help you with any general or billing matter along with with a number of common tech troubles, for instance an email address installation in a desktop email client. If you are unable to give us a call for whatever reason or you are in some country where we do not have a local telephone number, the live chat will be the best option to contact us. Certainly, some matters need longer time to investigate and test, therefore you'll need to open a support ticket to our technicians, but nonetheless, we will save you time and help you with various problems on the chat.