If you’ve ever got any enquiries connected to the hosting service in general or if you encounter a problem with your sites, you will need to get in touch with the web hosting provider’s customer support team. It may not make any difference how swiftly they will reply when you've got a generic enquiry, but an issue like a misapplied app update, for example, may lead to your website becoming damaged or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a hand, the longer the site will be inoperational. In case you offer services or goods online, any outage will destructively affect your site and you may lose current or potential clients. Lots of hosting providers, chiefly resellers, reply to e-mails and tickets within twenty four hours, but in the digital age that is way too long, since clients will hardly ever come back to a website that is not functioning correctly for an extended period of time.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum reaction time for any tech support ticket that you submit or any e-mail that you send is just one hour, even if you contact us during weekends and official holidays. Irrespective of the essence of your issue or enquiry, we will lend you a hand straight away and will provide you with the necessary info to resolve any problem with your sites. The actual reaction time normally does not exceed fifteen-twenty minutes, which means that you can just forget about waiting around for hours on end to get a problem fixed or even worse – waiting all day only to get a reply that more info is necessary whilst nothing’s sorted out. We will offer you assistance in no time purely because we know precisely how costly time can be in the dynamic electronic world. The 1-hour response guarantee is valid for any billing or technical enquiry that you might have relating to our Linux website hosting packages.