One-Hour Response Guarantee in Website Hosting
Our guaranteed maximum reaction time for any tech support ticket that you submit or any e-mail that you send is just one hour, even if you contact us during weekends and official holidays. Irrespective of the essence of your issue or enquiry, we will lend you a hand straight away and will provide you with the necessary info to resolve any problem with your sites. The actual reaction time normally does not exceed fifteen-twenty minutes, which means that you can just forget about waiting around for hours on end to get a problem fixed or even worse – waiting all day only to get a reply that more info is necessary whilst nothing’s sorted out. We will offer you assistance in no time purely because we know precisely how costly time can be in the dynamic electronic world. The 1-hour response guarantee is valid for any billing or technical enquiry that you might have relating to our Linux website hosting packages.