Technical Support Channels
A One–Hour Response Guarantee
We provide a 60–minute response time warranty for each ticket or email that you send to the help desk support staff. We will swiftly respond to all standard questions and forward the issue to our sysadmins in case further assistance is needed. If you make use of our Optional Managed Services package, we will complete any of the included server administration services at a time that has been discussed with you in advance.
A Premium–Quality Help Desk Support Service
If you need any assistance while using the Online Control Panel or with any of the applications that we have preinstalled on the dedicated web hosting server for you, you can contact our tech support staff at any moment through the ticketing system. What’s more, in case you require assistance administering your dedicated hosting server, you can order our Optional Managed Services package, that includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, data backup space, etcetera.
An Intuitive Help Section
We have provided our Online Control Panel with an exhaustive knowledgebase, which includes detailed explanations of all its features and functions. Plus, we have prepared in–depth video tutorials that will further instruct you how to carry out a certain action or resolve a regularly encountered issue. All the educational articles and the video tutorials are easily accessible from each section of the Online Control Panel through the Videos and Help buttons located in the top right corner.