Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Offering quality support in time is our top priority, so we back up each Linux website hosting packages plan with a 1–hour ticket response guarantee. As soon as you fill in a ticket or send us an e–mail, our customer help support staff will try all they could do to offer the most satisfactory resolution for your case and to give you guidance quickly.

  • Top quality support service
  • A Top–quality Support Service

  • You can contact us 24x7x365 with any concern you may have involving Golden Shield Web Hosting’s services. We now have experts present continuously to give you solutions any time necessary. You can utilize the ticket system or post an e–mail any time, alternatively you can pick up the phone or make use of the online chat through working hours.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Control Panel provides a substantial know–how base which is integrated into all areas. In each part, you’ll find a Help control key which will load for you a variety of step–by–step tutorials on how to utilize a particular option or carry out a particular action. Also, we have made course online videos so you’re able to get a better idea of the Control Panel’s interface.